Billing in Platform Manager is designed to stay out of your way. Your team has one subscription, you can see exactly what you are paying from our pricing page, and everything about payments happens in a secure billing portal.
How subscriptions work
Your subscription belongs to your team, not to any one person. One plan covers everyone you invite, and an active subscription is what lets your team create sites. Team owners handle the billing side, so if you are a team member and have a billing question, your team owner is the person to ask.
Choosing a plan
Our current plans and prices are listed on the public pricing page. Use the toggle at the top to switch between monthly and yearly pricing. Paying yearly costs less than paying month to month, so if you know you are in it for the long haul, yearly is the better deal.
📷 Screenshot: The pricing page showing the plan cards with the monthly and yearly toggle at the top.
Managing your billing
Click Billing in the menu and you will be taken to a secure billing portal where you can:
- Download invoices and receipts
- Update your card or payment details
- Change or cancel your plan
📷 Screenshot: The billing portal showing the current plan, payment method, and invoice history.
The portal is run by Stripe, the payment company that handles our subscriptions. Your card details go directly to them, which means we never see or store your card number. That is a good thing: payment security is their entire business.
Any changes you make in the portal, like switching plans or updating a card, take effect on your account right away.
Solr search servers
If your team uses Solr search, the search server is a paid add-on billed on top of your plan. You can read about what it does in what Solr adds, and the charge shows up alongside your subscription in the billing portal.
Common questions
Who on my team can manage billing? Team owners. If billing should be someone else's job, you can invite them as an owner. See inviting team members.
Where do I find an old receipt? In the billing portal, from the Billing link in the menu. Every invoice is there to view or download.
What happens if I cancel? You will not be able to create new sites without an active subscription. If you are thinking about leaving and have questions about your sites and data, get in touch and we will walk you through it.